Our Policy on Complaints and Refunds

At Jaunt Planners, we are committed to maintaining high service standards and transparent communication. If a customer is dissatisfied with any aspect of our services, including visa assistance, itinerary planning, or booking facilitation, we encourage them to notify us promptly so that we may review and address the concern appropriately.

All complaints must be submitted in writing via email within the specified timeframe mentioned in our detailed policy. Upon receipt, we will acknowledge the complaint, review the matter internally, and respond within a reasonable period. Where applicable, we will coordinate with third-party service providers to investigate the issue.

Refund eligibility depends on the nature of the service, stage of processing, third-party policies, and contractual obligations. Certain service fees, particularly advisory and documentation support fees, may be non-refundable once services have commenced.

We aim to resolve disputes amicably, fairly, and in accordance with our official Refund and Cancellation Policy. For complete details regarding eligibility, timelines, exclusions, and processing procedures, please refer to the full Refund Policy document. Download